Our Vision
Our hotels and inns each have their own personality reflecting the landscape, history and our people. We stay true to what our locations are all about. From the wild and inspiring outside to the comfort within, we aspire to be the destination of choice.
Our Values
We take pride in ourselves, our hotels and our surroundings to bring guests a truly authentic experience of their destination of choice. We are warm in personality and through the atmosphere we create. We’re confident in ourselves and in sharing our knowledge. We get to know our guests and our curiosity helps to identify and meet their needs. We take what we do seriously, but our humour means we can also see the lighter side of things. We are comfortable saying, “we are who we are!”.
Our Social Responsibility
We use Fairtrade goods where possible and are actively continuing to source produce of this origin. We source food products from local suppliers, thereby cutting down on needless travel and fuel emissions and of course promoting business in the local community. This helps our managers to forge strong local relationships. We are committed to responsible business practices throughout our operations. We are an equal opportunities employer and support people development through tailored training programmes. We are fully committed to complying with all legislation and regulations pertaining to our business. We develop and update our health and safety policies continuously to ensure that we are maintaining a safe and secure environment for our guests, employees and suppliers. We acknowledge that each customer has different requirements and so we aim to make our hotel facilities available and accessible to each guest equally. We are committed to ensuring that all hotels follow a specific environmental policy which is designed to cut down on the environmental impact of our operations. This includes the switching off of electrical appliances, minimising the use of guest towels, linen and toiletries and encouraging sensible water usage in all locations.
Service Charge
Most of our guests now prefer to pay via debit or credit card including a service charge for great service. To make this easier we have added an automatic service charge - we’ve made it a default 10% and you can change it to any level you wish including no service charge. Our teams have always shared service charge - every penny you might want to give is shared equally by our teams. There is no administration cost or anything retained by the company; what you may give is guaranteed to go 100% to our team. Service charge is entirely optional, if you would like us to remove it, you need only ask.
